Implementation Manager

Responsibilities

• Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success
• Manage 30–40 concurrent implementation projects involving multiple stakeholders
• Design, deliver, and adjust project plans and milestone schedules
• Conduct live training sessions and executive-level updates via video conference
• Motivate and guide customers through complex technical rollouts
• Serve as the primary point of contact during implementation
• Collaborate with Product, Support, and CS teams to ensure seamless alignment
• Gather feedback and proactively address blockers to protect timelines

Requirements

• 3–5 years of experience in SaaS onboarding, implementation, or project management
• Proven ability to manage multiple, multi-month implementation projects
• Experience with cloud-based platforms
• Strong communication skills across Zoom, Slack, and Salesforce
• Ability to manage complex personalities and drive accountability
• High emotional intelligence and professional resilience
• Exceptional organizational and project management skills
• Experience working autonomously in a remote environment

Preferred Qualifications

• Platform implementation experience (ERP, HCM, CRM such as NetSuite or Workday)
• Change management or stakeholder communication frameworks
• Technical familiarity with APIs, SSO, integrations, and basic configuration
• Advanced Excel or project planning tools like Asana, Jira, or Smartsheet

Benefits

• Competitive salary
• Generous PTO policy
• Full benefits including medical, dental, vision, and 401(k)
• Equity/stock options
• Regular team happy hours and activities

About the Company

12twenty is the leading platform for employers to connect with elite early career professionals, including students, recent graduates, and alumni from top business schools and universities worldwide.