Implementation Specialist PK

Responsibilities

• Coordinate and manage implementation projects from planning through completion
• Gather and analyze client or business requirements to understand implementation needs
• Configure systems, platforms, tools, or solutions according to established requirements
• Develop implementation plans, timelines, task trackers, and project documentation
• Coordinate with clients, internal teams, technical teams, and other stakeholders throughout the implementation process
• Monitor implementation progress, milestones, deliverables, and deadlines
• Conduct system testing, configuration validation, and implementation quality checks
• Identify, troubleshoot, and resolve implementation issues and technical challenges
• Provide training, guidance, and support to users during onboarding and implementation
• Maintain accurate implementation documentation, configuration records, and project reports
• Communicate project status, risks, issues, and required actions to relevant stakeholders
• Coordinate data migration, system integrations, or configuration activities when applicable
• Support user acceptance testing and ensure requirements are properly validated
• Assist with post-implementation support and follow-up activities
• Identify opportunities to improve implementation processes, efficiency, and user experience
• Document lessons learned and contribute to improving implementation methodologies and best practices

Requirements

• Previous experience as an Implementation Specialist, Implementation Coordinator, Implementation Consultant, Project Coordinator, or similar role
• Experience managing or supporting software, system, product, or process implementations
• Experience gathering requirements and coordinating implementation activities
• Experience working with clients, users, technical teams, or other stakeholders
• Experience with system configuration, testing, troubleshooting, or or user onboarding
• Familiarity with project management and collaboration tools
• Strong documentation and reporting skills
• Ability to manage multiple projects, priorities, and deadlines
• Strong technical aptitude and ability to learn new systems and platforms quickly
• Ability to work independently while collaborating effectively with cross-functional teams
• Reliable internet connection and a suitable setup for remote work
• English proficiency is required