Incident Manager

Responsibilities:

• Lead and drive major incidents towards mitigation and resolution with multiple counterparts, and effectively coordinate production incidents resolution across multiple teams
• Provide excellent incident communication to stakeholders
• Lead and/or participate in Post Incident Review and Problem Management meetings with key stakeholders to review events and opportunities for ongoing improvement
• Work within a global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis
• Continuously look for automation and improvement opportunities for Incident Management processes, tools and best practices
• Provide technical support and handling urgent escalation from external or internal customers or users in a production environment with high-volume of transaction traffic
• Work closely with product and DEV teams, and participate and follow up in iteration, release and roadmap planning timely

Requirements:

• 5+ years of experience in similar roles
• Strong technology experience in Unix/Linux, databases (Oracle, MySQL)
• Understanding of software development methodologies and coding standards (CICD)
• Experience with ITIL process
• BS/MS in Computer Science, Math or related scientific disciplines

Preferred Qualifications:

• Background in Software Development
• Experience in AWS
• Experience in Incident Management role in large Internet companies
• Bilingual English/Mandarin

Benefits:

• Competitive salary and company benefits
• Work-from-home arrangement

About the Company:

Binance is a leading global blockchain ecosystem and cryptocurrency exchange. Trusted by over 250 million people in 100+ countries, Binance aims to build an inclusive financial ecosystem via digital assets to enhance money freedom. Our offerings range from trading and finance to education, institutional services, and Web3 features.