IT End User Support - Banking

Responsibilities

• Provide onsite and remote support for desktops, laptops, printers, mobiles and meeting room AV within SLA
• Act as first point of contact via phone, email, walk-ins and ticketing
• Support banking operations across branches, head office and contact center
• Manage users and permissions in Active Directory and Microsoft 365
• Perform basic LAN, WAN, Wi-Fi and VPN troubleshooting
• Maintain IT asset and license inventory and coordinate warranty claims
• Log and track tickets in the ITSM tool and maintain knowledge base articles
• Available for weekend, after-hours, rotational shift and on-call support

Requirements

• Windows OS administration, imaging and troubleshooting
• Microsoft 365 and Active Directory administration
• Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi)
• Endpoint management (Intune, Kaspersky, Defender or equivalent)
• Excellent customer service and communication
• Willingness to work rotational shifts and on-call

Benefits

• Immediate joining, with a maximum joining time frame of 4 weeks