IT End User Support - Banking
VAM Systems Inc · Dubai
UAE remoteHybridFull TimeMid LevelInformation Technology
Posted 4 minutes agojust nowApply link checked 4 minutes ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · office and home
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 4 minutes ago · apply link checked 4 minutes ago
About the role
Responsibilities
- Provide onsite and remote support for desktops, laptops, printers, mobiles and meeting room AV within SLA
- Act as first point of contact via phone, email, walk-ins and ticketing
- Support banking operations across branches, head office and contact center
- Manage users and permissions in Active Directory and Microsoft 365
- Perform basic LAN, WAN, Wi-Fi and VPN troubleshooting
- Maintain IT asset and license inventory and coordinate warranty claims
- Log and track tickets in the ITSM tool and maintain knowledge base articles
- Available for weekend, after-hours, rotational shift and on-call support
Requirements
- Windows OS administration, imaging and troubleshooting
- Microsoft 365 and Active Directory administration
- Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi)
- Endpoint management (Intune, Kaspersky, Defender or equivalent)
- Excellent customer service and communication
- Willingness to work rotational shifts and on-call
Benefits
- Immediate joining, with a maximum joining time frame of 4 weeks
What we look for
- Windows OS administration, imaging and troubleshooting
- Microsoft 365 and Active Directory administration
- Basic networking (TCP/IP, DNS, DHCP, switches, Wi-Fi)
- Endpoint management (Intune, Kaspersky, Defender or equivalent)
- Excellent customer service and communication
- Willingness to work rotational shifts and on-call
NetworkingMicrosoft OfficeTroubleshootingWindowsActive DirectoryMicrosoft 365ITSMIntunePrinter SupportKaspersky
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VAM Systems IncDubai
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