IT Manager

Responsibilities

• Lead the business and team on all things MS 365, Entra ID, MDM (Jamf and Intune), Endpoint Privileged Access Management (EPAM) and Jira Service Management
• Ensure the business meets ISO 27001, SOC 2, and customer-specific compliance standards relating to IT and asset management
• Provide business continuity for corporate data stored in Exchange Online, Teams, SharePoint, and OneDrive
• Align with frameworks like ITIL to ensure the Service Desk is operating effectively
• Reduce toil via process improvement and automation, e.g., via Jira or Azure automation, wherever possible, pursuing ideals like zero-touch provisioning and AI-enabled service desk agents
• Collaborate with the IT Infrastructure team to convert manual processes to code
• Regularly review costs and overheads like devices, licenses, and tools, to ensure cost and time efficiency is maintained
• Pursue security hardening and CIS benchmarks wherever possible across the IT estate
• Work closely with the SOC team to ensure Callsign are at the forefront of security and data loss prevention capabilities
• Ensure SLAs are set appropriately and strive for service desk excellence
• Keep the team lean and make trade-offs between managed services vs supporting in-house
• Support an engineering-lead organisation by keeping the team lean and well-skilled, always seeking ways to leverage technology to the team’s advantage
• Implement methods to find or self-serve issues before users raise a ticket
• Mentor and advise the Service Desk team as a line manager

Requirements

• Strong knowledge of computer hardware/software (MacOS, Windows)
• Solid networking skills in a mixed operating system environment and all aspects of network security
• Active Directory / O365 administration and services
• Experience in MDM tools – JAMF and Microsoft Intune
• Knowledge of Git and developer tooling
• Scripting experience e.g. Bash or PowerShell
• Jira Service Management experience

Preferred Qualifications

• Experience with ZTNA, SAML/OIDC, Azure WVD

Benefits

• Relocation Assistance to Abu Dhabi including flights, accommodation & visa support for you and any dependents
• Annual airfare allowance for a return flight home
• Comprehensive medical insurance for you and any dependents
• 3 months full pay maternity leaves & 2 weeks full pay paternity leaves
• 25 days of annual leave + Callsign Bank Holiday (not included in holiday allowance)

About the Company Callsign is a talented team of people who are passionate about their craft and who care about making the digital world more secure. We work collaboratively, adopting agile principles and methodology to develop a reactive and scalable platform that uses the latest technologies.