IT Operations & Case Management Specialist

Responsibilities

• Review, triage, prioritize, and route infrastructure capacity requests in a case management system
• Validate request details including identifiers, SKUs, regions, and core counts
• Follow up with requestors to obtain missing or incorrect information
• Resolve routine cases per documented procedures and service guidelines
• Escalate urgent or complex requests with clear summaries
• Maintain case records, budget trackers, and operational documentation
• Reconcile data and prepare recurring operational reports in Microsoft Excel
• Report on request volumes, backlog aging, and escalation trends

Requirements

• Associate or bachelor's degree in business, economics, finance, accounting, or related field
• 2-4 years in operations coordination, service desk, or case management
• At least 2 years using ticketing or case management systems
• At least 2 years of advanced Microsoft Excel (lookups, pivot tables)
• At least 1 year of Microsoft Azure fundamentals
• Strong analytical and attention to detail

Preferred Qualifications

• Experience with Azure DevOps, ServiceNow, or Jira
• Familiarity with cloud infrastructure and capacity planning
• Microsoft Azure Fundamentals (AZ-900) certification or equivalent

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account and 401(k) retirement plan
• Competitive paid time off and parental leave
• Professional growth and development opportunities

About the Company

• Blueprint is a technology solutions firm headquartered in Bellevue, Washington, working across AI, cloud, data, and product development.