IT Support Officer
Digital Technology Institute for Development (DTID)
WorldwideFully remotePart TimeJuniorInformation Technology
Posted 7 hours ago7h agoApply link checked 6 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 7 hours ago · apply link checked 6 hours ago
About the role
Responsibilities
- Provide frontline IT support to DTID volunteers
- Diagnose and resolve hardware, software, account and connectivity issues
- Set up and maintain user accounts, profiles, permissions and access
- Support Microsoft 365, Google Workspace and other organisational platforms
- Perform routine system checks, maintenance and basic troubleshooting
- Maintain records of IT incidents, requests and resolutions
- Develop technical documentation, user guidance and knowledge-base materials
- Support basic website maintenance and information-security practices
- Provide basic IT guidance and training to volunteers
Requirements
- Strong problem-solving and troubleshooting skills
- Excellent written and spoken English
- Ability to explain technical issues clearly to non-technical users
- Strong attention to detail, organisation and time management
- Ability to work independently within a remote, international team
- Knowledge of Microsoft 365, Google Workspace and PC/Mac systems
- Experience with IT, helpdesk or systems administration support
Preferred Qualifications
- Bachelor's degree or diploma in IT, Computer Science or a related field
- Certifications such as Microsoft, CompTIA, networking or cybersecurity
- Knowledge of cloud platforms and IT service management
- Interest in climate change, AI and blockchain
Benefits
- Unpaid volunteer role with practical international IT support experience
- Opportunity to build international professional networks
About the Company
- International non-profit institute advancing responsible use of AI, blockchain and digital technologies for sustainable development.
What we look for
- Strong problem-solving and troubleshooting skills
- Excellent written and spoken English
- Ability to explain technical issues clearly to non-technical users
- Strong attention to detail, organisation and time management
- Ability to work independently within a remote, international team
- Knowledge of Microsoft 365, Google Workspace and PC/Mac systems
- Experience with IT, helpdesk or systems administration support
- Bachelor's degree or diploma in IT, Computer Science or a related field
- Certifications such as Microsoft, CompTIA, networking or cybersecurity
- Knowledge of cloud platforms and IT service management
- Interest in climate change, AI and blockchain
CybersecurityNetworkingGoogle WorkspaceTroubleshootingRemote SupportWindowsActive DirectoryMicrosoft 365MacIT Documentation
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Digital Technology Institute for Development (DTID)
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