IT Systems Administrator

Responsibilities

• Own access provisioning and deprovisioning for all new hires and departures across Google, Slack, Healthie, Spruce, and the Registry
• Administer Google Workspace, including admin console, SSO, and DLP/Vault upgrades
• Manage the day-to-day relationship with the MSP for laptop procurement, deployment, and network infrastructure
• Provide Tier 1 support for company applications including Healthie, Spruce, Google, and Slack
• Hold the MSP accountable via a weekly scorecard tracking ticket volume, SLA performance, and endpoint security
• Maintain company asset inventory and coordinate laptop deployment for W2 employees
• Support SSO and password manager rollout in partnership with Security & Compliance
• Partner with the Security & Compliance Manager on MDM/BYOD compliance and endpoint security

Requirements

• 2–5+ years of experience in IT systems administration, corporate IT, or technical help desk roles
• Hands-on experience administering Google Workspace (user provisioning, SSO, security settings)
• Experience managing or coordinating with an outsourced MSP or IT vendor
• Experience owning a device fleet, including procurement and lifecycle tracking
• Ability to work independently in a fast-paced, remote startup environment

Preferred Qualifications

• Familiarity with MDM tools such as Microsoft Intune or Jamf
• Experience with SLA-based vendor accountability and scorecards
• Exposure to HIPAA or other regulated-industry IT environments
• Experience supporting security certification efforts like SOC2 or HITRUST
• Prior experience at an early-stage startup