Jr. Customer Success Manager

Responsibilities

• Build trusted relationships with customers, learning how each one works and where they want to go
• Plan and guide new customers through implementation, onboarding, and training
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews
• Contribute to support systems, such as in-product guides, webinars, and our Help Center
• Work closely with other departments to bring the customer voice into the product roadmap and strategy
• Identify expansion and referral opportunities through the relationships you build
• Track key metrics like churn, time to first value, and net promoter score
• Experiment with new strategies, tools, and AI to help customers work smarter

Requirements

• Direct customer experience
• Startup, entrepreneurial, or build-it-yourself environment experience
• Self-starter driven by outcomes rather than tasks
• Strategic and creative thinking skills
• Experience using AI and automation tools
• Excellent written and verbal communication skills

Benefits

• Unlimited PTO policy
• Regular social time and connection building
• Equity for all full-time roles
• Opportunity to shape how companies run through no-code automation

About the Company

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. We service over 3k customers around the world and are VC-backed by Accel, Salesforce, and Atlassian.