Junior Account Executive

Responsibilities

• Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers
• Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly
• Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively
• Maintain accurate client records, contact databases, and account activity logs in the CRM
• Assist in identifying upsell and cross-sell opportunities within existing accounts
• Support the preparation of proposals, pricing sheets, and service bundles
• Act as a first point of contact for day-to-day client queries and service-level concerns
• Maintain and update CRM data, sales pipelines, and activity reports consistently
• Liaise with internal teams to ensure smooth service execution for key accounts

Requirements

• Bachelor's degree in Business, Logistics, Marketing, or a related field
• 1–3 years of experience in account management, logistics coordination, or client-facing sales roles
• Exposure to eCommerce, cross-border shipping, or freight forwarding
• Familiarity with CRM tools such as Salesforce or HubSpot
• Proficiency in MS Office or Google Workspace
• Strong communication skills in English
• Basic understanding of logistics operations including fulfillment and last-mile delivery

About the Company

Shipa provides logistics and fulfillment solutions, focusing on eCommerce and cross-border shipping services.