Junior Account Executive

Responsibilities

• Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers
• Support in executing strategic account plans and onboarding new clients
• Coordinate with internal operations, customs, and last-mile teams to resolve client issues
• Monitor shipment performance and visibility metrics
• Maintain accurate client records and account activity logs in the CRM
• Identify upsell and cross-sell opportunities within existing accounts
• Support the preparation of proposals, pricing sheets, and service bundles
• Act as a first point of contact for day-to-day client queries
• Maintain and update CRM data, sales pipelines, and activity reports
• Liaise with internal teams to ensure smooth service execution

Requirements

• Bachelor's degree in Business, Logistics, Marketing, or a related field
• 1–3 years of experience in account management, logistics coordination, or client-facing sales roles
• Exposure to eCommerce, cross-border shipping, or freight forwarding
• Familiarity with CRM tools such as Salesforce or HubSpot
• Proficiency in MS Office or Google Workspace
• Strong communication skills in English
• Basic understanding of logistics operations including fulfillment and last-mile delivery

Preferred Qualifications

• Familiarity with eCommerce platforms like Shopify, Noon, or Amazon UAE