Junior Customer Support Specialist - FinTech/PSP - United Arab Emirates
Supersub · Dubai
On-site · DubaiFull TimeEntry Level, JuniorCustomer Service
Posted 2 hours ago2h agoApply link checked 1 hour ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 2 hours ago · apply link checked 1 hour ago
About the role
Responsibilities
- Serve as primary point of contact via email, live chat and ticketing for merchant inquiries
- Triage and escalate technical issues to engineering and commercial issues to account managers
- Assist merchants with account configuration, payout status and transaction verification
- Document interactions, track SLA resolution times and maintain CRM record hygiene
- Partner with Compliance, Risk, Technical Integration and Account Management teams
Requirements
- Fresh graduate or 0-2 years in customer service, tech support or client-facing roles
- Fluent written and spoken English with clear, patient communication
- Eagerness to learn and hands-on, can-do attitude
- Digital fluency with ticketing tools and web-based applications
Preferred Qualifications
- Student support leadership, campus helpdesk or customer service internship experience
- Basic awareness of payment gateways, merchant accounts or fintech trends
Benefits
- Mentorship from experienced payment operations leaders
- Accelerated career path into Customer Operations, Technical Integration Support or Account Management
About the Company
- Technology-driven payment infrastructure provider led by former banking and payment executives, serving international merchants.
What we look for
- Fresh graduate or 0-2 years in customer service, tech support or client-facing roles
- Fluent written and spoken English with clear, patient communication
- Eagerness to learn and hands-on, can-do attitude
- Digital fluency with ticketing tools and web-based applications
- Student support leadership, campus helpdesk or customer service internship experience
- Basic awareness of payment gateways, merchant accounts or fintech trends
CRMCustomer ServiceSAASIntercomZendeskFreshdesk
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SupersubDubai
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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