Key Account Manager

Responsibilities

• Own a named portfolio of qlub's largest F&B groups, from executive sponsors to store-level operators
• Hit retention and expansion targets: grow GMV, drive adoption, defend against churn
• Build and run joint business plans and quarterly reviews with each key account
• Negotiate and manage commercials, renewals and expansion terms
• Spot account risk early and flag stalled rollouts or adoption drops
• Partner with Sales, Product, Operations and Marketing on joint initiatives

Requirements

• 4 to 6 years in key account, strategic account or enterprise client management
• Proven record owning large, multi-location or enterprise accounts
• Strong commercial acumen with negotiation and contract management
• Excellent communication with C-level stakeholders
• Analytical mindset using data for decisions
• Proficiency with CRM systems, reporting tools and Google Workspace
• Fluency in English

Preferred Qualifications

• Experience in payments, fintech, hospitality tech or high-growth marketplaces
• Experience rolling out a product across a multi-outlet group or franchise network
• Arabic language skills

Benefits

• Real ownership over products used by thousands of restaurants globally
• Close collaboration with experienced operators and industry experts
• Fast-moving, high-growth environment

About the Company

• qlub is a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq, offering pay-at-table and digital payment solutions for restaurants.