Key Accounts Manager

About the Company

Soum is a fast-growing B2C marketplace based in Riyadh, connecting buyers and sellers of used electronics and used cars across Saudi Arabia. Built on trust, speed, and a strong sense of ownership, our commercial team is central to how we grow revenue and deepen relationships with the buyers who purchase from us at scale.

Responsibilities

• Develop and manage a portfolio of buyer/client accounts, acting as the primary point of contact for buyers purchasing products from Soum
• Build and maintain strong, long-term relationships with key accounts, understanding their needs and purchasing patterns
• Drive account growth by developing new accounts and identifying upsell and expansion opportunities within existing ones
• Own retention and customer satisfaction, proactively addressing account needs before they become issues
• Coordinate with internal teams (operations, logistics, finance, and product) to ensure a smooth, reliable experience for buyers from order to delivery
• Track account performance and health, reporting regularly on growth, retention, and satisfaction metrics
• Identify and onboard new bulk/large-scale buyers to expand Soum's commercial buyer base

Requirements

• 5 years of experience in Key Account Management, Account Management, or Client/Customer Success in a commercial, buyer-facing capacity
• Proven track record of managing buyer/client relationships rather than vendor or procurement relationships
• Strong relationship-building and communication skills
• Experience coordinating cross-functionally with internal teams
• Ability to drive account growth, retention, and customer satisfaction against targets
• Proficiency in working with data to track account health
• Fluency in Arabic and English

Preferred Qualifications

• Existing relationships with large-scale, second-hand electronics buyers
• Experience managing bulk or wholesale accounts
• Familiarity with the resale, refurbished electronics, or B2B wholesale industry
• Experience using a CRM for pipeline and account management