Key Accounts Manager
Soum
WorldwideFully remoteFull TimeEntry Level, Mid Level, SeniorSales & Business Development
Posted 3 months ago3mo agoApply link checked 8 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 8 hours ago
About the role
About the Company
Soum is a fast-growing B2C marketplace based in Riyadh, connecting buyers and sellers of used electronics and used cars across Saudi Arabia. Built on trust, speed, and a strong sense of ownership, our commercial team is central to how we grow revenue and deepen relationships with the buyers who purchase from us at scale.
Responsibilities
- Develop and manage a portfolio of buyer/client accounts, acting as the primary point of contact for buyers purchasing products from Soum
- Build and maintain strong, long-term relationships with key accounts, understanding their needs and purchasing patterns
- Drive account growth by developing new accounts and identifying upsell and expansion opportunities within existing ones
- Own retention and customer satisfaction, proactively addressing account needs before they become issues
- Coordinate with internal teams (operations, logistics, finance, and product) to ensure a smooth, reliable experience for buyers from order to delivery
- Track account performance and health, reporting regularly on growth, retention, and satisfaction metrics
- Identify and onboard new bulk/large-scale buyers to expand Soum's commercial buyer base
Requirements
- 5 years of experience in Key Account Management, Account Management, or Client/Customer Success in a commercial, buyer-facing capacity
- Proven track record of managing buyer/client relationships rather than vendor or procurement relationships
- Strong relationship-building and communication skills
- Experience coordinating cross-functionally with internal teams
- Ability to drive account growth, retention, and customer satisfaction against targets
- Proficiency in working with data to track account health
- Fluency in Arabic and English
Preferred Qualifications
- Existing relationships with large-scale, second-hand electronics buyers
- Experience managing bulk or wholesale accounts
- Familiarity with the resale, refurbished electronics, or B2B wholesale industry
- Experience using a CRM for pipeline and account management
What we look for
- 5 years Key Account Management experience
- Buyer-facing commercial experience
- Fluent in Arabic and English
- Data-driven decision making
- Cross-functional coordination skills
CRMAccount ManagementB2B
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesSimilar jobsbased on title, category and scope
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesKey Accounts ManagerSoum · free account, 30 seconds