L2 Technician MSP - US Remote

Responsibilities

• Troubleshoot and resolve client issues involving workstations, servers, printers, and applications
• Provide advanced support for Microsoft 365, Windows OS, and core business applications
• Configure and support remote access solutions (VPN, RDS, Citrix)
• Support disaster recovery and backup solutions
• Perform intermediate-level network support (LAN/WAN, firewalls, VLANs, VPNs, routers, switches)
• Respond to RMM alerts and assist with patch management and endpoint compliance
• Log all work as service tickets in Autotask and keep clients informed
• Create and update knowledge base articles for peer technicians

Requirements

• 3-5 years of IT support experience in an MSP environment
• Ability to handle 15+ tickets per day
• Strong problem isolation and troubleshooting skills
• Strong people skills for client-facing work
• Knowledge of Microsoft 365, Windows OS, Active Directory, basic Azure administration
• Experience with LAN/WAN networking, VPNs, and firewall support
• Familiarity with backup/disaster recovery tools and endpoint security
• Strong written communication abilities

Preferred Qualifications

• Experience with Autotask, IT Glue, and RMM tools
• Relevant certifications such as CompTIA Network+, Security+, Microsoft M365/Azure Fundamentals

About the Company

• GXA provides managed IT services to clients, with a focus on responsive, standards-driven support.