Lead CRM Officer
Alshaya Group
On-siteFull TimeMid LevelMarketing & Advertising
Posted 1 day ago1d agoApply link checked 6 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- The employer's office · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 1 day ago · apply link checked 6 hours ago
About the role
Responsibilities
- Implement CRM automation strategies aligned with Starbucks brand goals
- Manage end-to-end CRM campaign execution, including planning, segmentation, and reporting
- Drive customer growth through acquisition, retention, and lifetime value optimization
- Generate performance reports and provide actionable insights from data analysis
- Coordinate with internal teams like IT and digital to support CRM initiatives
- Maintain and develop relationships with external partners to leverage strategic support
Requirements
- At least 2 years in eCommerce CRM marketing with database sizes of 1M+
- Experience using specialist CRM and CDP platforms such as Exponea
- Expertise with enterprise web analytical and data tools like Google Analytics, Adjust, or Firebase
- Thorough understanding of data privacy legislation including GDPR
- Strong analytical and numbers-driven approach to decision-making
- Excellent understanding of digital KPIs
Preferred Qualifications
- Relevant degree or professional qualification
- Experience in MENA markets
- Fluent in spoken and written Arabic
- Experience with statistical languages like R, Python, or SQL
- Knowledge of coding languages such as C, C++, Java, or JavaScript
- Experience with machine learning algorithms and statistical modeling
About the Company
Alshaya Group is one of the world's leading brand franchise operators, managing a diverse portfolio of international brands across various sectors.
What we look for
- At least 2 years in eCommerce CRM marketing
- Experience with CRM and CDP platforms like Exponea
- Expertise with Google Analytics, Adjust, Firebase, or Magento
- Strong understanding of CRM segmentation and automation
- Knowledge of data privacy legislation (GDPR, DSR)
CRMMarketing AutomationeCommerceGoogle AnalyticsExponea
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Alshaya Group
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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