Licensed Insurance Customer Service Representative (P&C)

Responsibilities

• Assist clients with policy changes, endorsements, renewals, cancellations, and general servicing requests
• Prepare insurance quotes for new and existing customers and help clients understand coverage options
• Communicate with insurance carriers regarding underwriting requirements and policy changes
• Maintain detailed documentation of customer interactions within the agency management system
• Collaborate with internal agency teams to ensure seamless customer support

Requirements

• Active U.S. Property & Casualty (P&C) Insurance License (resident or non-resident)
• Minimum 1 year of Property & Casualty insurance experience with an agency or carrier
• Experience in Personal Lines, Commercial Lines, or both
• Ability to handle inbound and outbound calls with policyholders and carriers
• Excellent verbal and written English communication skills
• Reliable high-speed internet and a dedicated home office
• Ability to work during U.S. business hours

Preferred Qualifications

• Familiarity with major U.S. insurance carriers
• Experience using agency management systems such as Applied Epic, AMS360, HawkSoft, EZLynx, QQCatalyst, or Vertafore
• Previous experience working remotely for a U.S.-based insurance agency

About the Company

Pavago connects experienced professionals with U.S.-based agencies to provide high-quality policy servicing and customer support.