Licensing Coordinator

Responsibilities

• Review and maintain assigned queue to ensure completeness and accuracy in accordance with state licensing requirements
• Review and quality check (QC) license applications and Primary Source Verifications (PSVs) for accuracy and completeness
• Initiate and manage primary source verifications (education, training, employment, license verifications, etc.)
• Monitor for and resolve deficiencies, including Board communication as needed
• Communicate clearly and professionally with providers and clients regarding requirements, missing items, and status updates
• Collaborate with internal teams and external agencies to facilitate timely licensure
• Prepare and provide license status updates to clients
• Manage mailing processes, including printing, assembling, tracking, and ensuring timely submission of application materials
• Monitor files to ensure timely completion of outstanding requirements
• Support time-sensitive updates, including application corrections and email address changes
• Participate in scheduled and ad hoc meetings
• Assist with special projects and other duties as assigned

Requirements

• Experience with Behavioral Health, Nursing, and Physician license types; multi-state experience preferred (IMLC, NLC a plus)
• Strong critical thinking and problem-solving skills with the ability to navigate complex licensing requirements
• Excellent communication and customer service skills; able to clearly articulate next steps to providers and stakeholders
• Close attention to detail with strong organizational, time management, and multitasking abilities
• Ability to adapt and pivot in a fast-paced, remote environment while maintaining productivity during workload fluctuations
• Professional demeanor when interacting with providers, clients, and internal teams
• Tech-savvy with proficiency in Google Suite; experience with DocHub, Slack, and startup environments

About the Company

Medallion is a leading provider operations platform that automates licensing, credentialing, payer enrollment, and compliance monitoring to eliminate administrative bottlenecks in healthcare organizations.