Local Support Specialist (Italy)
RateHawk
WorldwideFully remoteFull TimeEntry LevelCustomer Service
Posted 9 hours ago9h agoApply link checked 8 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 9 hours ago · apply link checked 8 hours ago
About the role
Responsibilities
- Take calls and provide initial advice and case updates to B2B partners in Italian and English
- Manage incoming tickets, escalations and booking modifications and relocations
- Coordinate with other departments to keep workflows smooth
- Balance partner and account manager expectations
- Accurately document all work and partner interactions in the CRM
Requirements
- Advanced level of Italian and English, spoken and written
- Proactive, empathetic and calm under pressure
- Quick learner of new tools and processes
Preferred Qualifications
- Knowledge of Spanish, Greek, Romanian, Serbian or other languages
- Experience in travel, concierge agencies, TMCs, DMCs or tour operators
Benefits
- Remote work
- Base salary plus monthly bonus
- Learning and development through seminars, trainings and conferences
- Corporate discounts on hotels and other services
About the Company
- RateHawk is a fast-growing international travel-tech company with a young, energetic team.
What we look for
- Advanced level of Italian and English, spoken and written
- Proactive, empathetic and calm under pressure
- Quick learner of new tools and processes
- Knowledge of Spanish, Greek, Romanian, Serbian or other languages
- Experience in travel, concierge agencies, TMCs, DMCs or tour operators
CRMCustomer ServiceTechnical SupportTravel
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RateHawk
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesLocal Support Specialist (Italy)RateHawk · free account, 30 seconds