Manager, Client Success - Middle East and Africa
Blackline Safety
UAE remoteFully remoteFull TimeManagerSales & Business Development
Posted 1 hour ago1h agoApply link checked 1 hour ago
Why we think you can apply
- Employer country
- United Arab Emirates
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Anywhere in the UAE
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 1 hour ago · apply link checked 1 hour ago
About the role
Responsibilities
- Collaborate with the VP of Client Success to build and mentor the team
- Oversee customer retention and service contract renewals
- Manage account expansion opportunities to increase revenue
- Coach Client Success Managers on strategic account plans
- Report on KPIs to management
- Monitor team work schedules for local and international deployment
- Improve process efficiencies and effectiveness
Requirements
- Post-Secondary education or equivalent certification in a business-related field
- Minimum 2 years of experience leading a customer-facing support team
- Proven track record of leading groups to meet targets
- Ability to identify meaningful metrics for reporting and analysis
- Strong written and verbal communication skills
Benefits
- Competitive base salary and annual compensation review
- Comprehensive health and dental benefits
- Mental health and wellness support
- Flexible work arrangements
- Paid vacation, personal, and sick days
- Professional development and education funding
About the Company
Blackline Safety is a people-driven technology company on a mission to make sure every worker returns home safely through innovation and resiliency.
What we look for
- Post-Secondary education or equivalent
- Minimum 2 years leading customer-facing teams
- Proven track record of meeting targets
- Strong interpersonal skills
- Ability to drive results
LeadershipAccount ManagementClient Success
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Blackline Safety
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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