Manager Customer Experience (Digital) Mass Market Segment
du · Dubai
On-site · DubaiFull TimeManagerCustomer Service
Posted 3 hours ago3h agoApply link checked 2 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 3 hours ago · apply link checked 2 hours ago
About the role
Responsibilities
- Own the NPS and CSAT improvement agenda across the Mass Segment
- Shape customer journeys for new propositions
- Improve existing digital journeys and online penetration
- Turn customer feedback into clear actions
- Work with teams across the business to resolve customer pain points
- Improve digital recharge and e-shop performance
About the Company
- The role supports customer experience and digital adoption across the Mass Segment.
Customer ExperienceDigitalNPSCSAT
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duDubai
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