Manager - Customer Experience Support
Emirates NBD Bank (P.J.S.C) · Dubai
On-site · DubaiFull TimeMid LevelFinance & Banking
Posted 4 hours ago4h agoApply link checked 3 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 4 hours ago · apply link checked 3 hours ago
About the role
Responsibilities
- Investigate, analyse and address escalated customer concerns
- Coordinate with branch and digital teams to close service gaps for high-value clients
- Reduce repeat complaints from Priority Banking clients
- Improve customer satisfaction survey scores
- Standardise procedures for in-branch and remote service delivery
- Conduct reviews of frontline adherence to Priority Banking protocols and compliance
- Support rollout of new service initiatives through staff training
- Audit findings on adherence to operational standards
- Identify and escalate emerging conduct or operational risks
- Monitor compliance with data privacy and KYC requirements
- Review exception reports for potential service or regulatory breaches
- Continuously improve customer experience processes
Requirements
- Bachelor's degree in Business, Finance, or related field
- Ongoing training in digital banking and regulatory compliance
Preferred Qualifications
- Professional certification in Customer Experience (e.g., CCXP)
Benefits
- Competitive rewards, benefits and perks
- Flexible work policy
- Professional development opportunities
About the Company
Emirates NBD is a leading financial services brand in the UAE and a market leader across the MENAT region, serving over 9 million customers.
What we look for
- Bachelor's degree in Business, Finance, or related field
- Ongoing training in digital banking and regulatory compliance
- Professional certification in Customer Experience (e.g., CCXP)
Risk ManagementKYCCustomer ServiceComplianceBankingReporting
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Emirates NBD Bank (P.J.S.C)Dubai
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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