Manager, Customer Success, MEA

Responsibilities

• Lead customer success across the Middle East & Africa (MEA) region
• Manage a portfolio of strategic government customers
• Build trusted relationships with operational users, technical teams, and executive stakeholders
• Monitor customer health, product adoption, and usage trends
• Provide technical and operational customer support for Vantor platforms
• Drive customer onboarding and operator training
• Partner with Sales to support renewals and identify expansion opportunities
• Own monthly Customer Success operational reporting and dashboards for the region
• Lead, coach, and develop the MEA Customer Success team
• Serve as a strategic operational partner to the VP

Requirements

• Experience leading customer success, customer operations, or technical account management teams
• Experience managing customer relationships within enterprise software, SaaS, geospatial, intelligence, defense, or government environments
• Strong people leadership experience
• Excellent operational and analytical skills with experience producing executive-level reporting
• Strong technical aptitude and ability to learn complex software platforms
• Excellent communication and stakeholder management skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience supporting government or defense customers
• Experience working with secure or mission-critical environments
• Arabic language capability is highly desirable
• Ability to obtain required security clearances
• Willingness to travel throughout the MEA region and internationally
• Willingness to spend an initial onboarding period in the United States

About the Company

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next.