Manager, Implementation

Responsibilities

• Manage, coach, and inspire a team of Implementation Strategists to drive collective success
• Own team performance metrics including go-lives, CSAT, and time to go-live
• Support clients directly during implementation to ensure a high-impact onboarding experience
• Assign accounts and manage team bandwidth to balance workload and client needs
• Refine processes and procedures to increase operational efficiency
• Partner with Sales, Support, Customer Success, and Product teams to strengthen the client lifecycle
• Develop and execute strategic initiatives to scale the Implementation team

Requirements

• Proven experience managing large teams toward volume-based metrics
• Deep hands-on experience with retail platforms
• Strong client-facing skills and ability to build trust
• Effective leadership track record in motivating teams
• Analytical, structured, and first-principles thinking

Preferred Qualifications

• Retail cannabis experience

Benefits

• Full medical benefits including dental and vision plans
• Equity packages in the form of stock options
• Technology allowance for hardware, software, and reading materials
• Flexible vacation and sick days

About the Company

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, providing consumers with safe and easy access to cannabis across 40+ markets in the United States and Canada.