Manager/Senior Manager, Customer Success (Enterprise)
Everstage
WorldwideFully remoteFull TimeSeniorCustomer Service
No salary statedPosted 4 hours ago4h agoApply link checked 2 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 4 hours ago · apply link checked 2 hours ago
About the role
Responsibilities
- Be a trusted advisor by aligning to the customers' success expectations, owning account health and overall book of business
- Build lasting relationships with accounts that differentiates us from the competitors
- Ensure customers renew contracts, identifying any risk of churn, working to mitigate
- Understand customers' business requirements and use cases to continually identify growth opportunities and expansion of services
- Drive product adoption by keeping customers current on the latest news, product updates, and product enhancements
- Maintain thorough and consistent customer records via CRM and other internal systems
Requirements
- Minimum of 5+ years' experience within a Customer Success, Account Manager, or Services team
- Experience managing $4m+ books of business
- Significant prior experience defining and implementing success and engagement strategies
- Strong leadership skills and ability to manage challenging customer issues
- Highly collaborative and able to work as part of cross-functional teams
- Great emotional intelligence and demonstrated customer empathy
- Ability to make formal and informal presentations to staff and clients
About the Company
Everstage is revolutionizing sales compensation in the B2B SaaS world, making sales commissions seamless and transparent for strategic customers.
What we look for
- 5+ years experience in Customer Success or Account Management
- Experience managing $4m+ books of business
- Experience defining and implementing success strategies
- Strong leadership and communication skills
- Strong problem solving and negotiation skills
- Good project management skills
Account ManagementSAAS
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Everstage
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesManager/Senior Manager, Customer Success (Enterprise)Everstage · 3 free applies a month