Managing Director of Client Services

About the Company

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs.

Responsibilities

• Oversee Project Management, Operations, and Cyber teams to ensure consistent execution of eDiscovery workflows
• Manage Associate Directors to ensure consistency in communication, issue resolution, and client satisfaction
• Partner with Sales and Advisory Services to support solution design, RFP responses, and account growth
• Establish and enforce structured client governance models, including Quarterly Business Reviews and standardized reporting
• Own overall financial performance, including revenue, margin, forecasting, and portfolio health
• Drive continuous improvement across operations to ensure scalability and defensibility

Requirements

• Bachelor's degree in IT, business, operations management, or similar
• 10+ years of experience in eDiscovery or legal technology
• 5+ years of leadership experience managing client services or operations teams
• Deep expertise in the Electronic Discovery Reference Model (EDRM)
• Strong experience with Relativity
• Proven ability to manage complex, large-scale client engagements and high-volume matters
• Excellent communication skills for engaging with attorneys and technical stakeholders

Preferred Qualifications

• Relativity Certified Administrator certification

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays