Member Engagement Specialist

About the Company

Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers.

Responsibilities

• Utilize telephonic outreach and engagement strategies to contact members and schedule clinical assessment visits
• Effectively communicate services, overcome objections, and answer questions
• Connect members to available services during initial outreach
• Provide ongoing telephonic customer service to members and caregivers
• Initiate creative strategies to facilitate member contact
• Maintain performance accountability around member enrollment and participation
• Adhere to information security and privacy requirements
• Leverage reporting and dashboards to prioritize outreach

Requirements

• Minimum of three years of experience in outreach, contact center, or customer service roles
• Healthcare industry experience preferred
• Exceptional verbal communication and presentation skills
• Ability to work independently and in a matrixed environment
• Discretion and adherence to upholding patient information
• Spanish fluency preferred

Preferred Qualifications

• Experience with CRM platforms
• Experience with Electronic Health Record systems (EHR/EMR)

Benefits

• Competitive compensation
• Comprehensive medical, dental, vision, and life insurance
• Paid time off and holidays
• Employer 401(k) match