Member Engagement Specialist
Tuesday Health
WorldwideFully remoteFull TimeEntry Level, Mid LevelHealthcare & Telemedicine
Posted 3 months ago3mo agoApply link checked 7 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 7 hours ago
About the role
About the Company
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers.
Responsibilities
- Utilize telephonic outreach and engagement strategies to contact members and schedule clinical assessment visits
- Effectively communicate services, overcome objections, and answer questions
- Connect members to available services during initial outreach
- Provide ongoing telephonic customer service to members and caregivers
- Initiate creative strategies to facilitate member contact
- Maintain performance accountability around member enrollment and participation
- Adhere to information security and privacy requirements
- Leverage reporting and dashboards to prioritize outreach
Requirements
- Minimum of three years of experience in outreach, contact center, or customer service roles
- Healthcare industry experience preferred
- Exceptional verbal communication and presentation skills
- Ability to work independently and in a matrixed environment
- Discretion and adherence to upholding patient information
- Spanish fluency preferred
Preferred Qualifications
- Experience with CRM platforms
- Experience with Electronic Health Record systems (EHR/EMR)
Benefits
- Competitive compensation
- Comprehensive medical, dental, vision, and life insurance
- Paid time off and holidays
- Employer 401(k) match
What we look for
- 3+ years outreach or customer service experience
- Healthcare experience preferred
- Strong verbal communication
- Spanish preferred
CRMCustomer ServiceEHR
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Tuesday Health
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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