Middle L1 Technical Support Specialist
GR8_TECH
WorldwideFully remoteFull TimeMid LevelInformation Technology
No salary statedPosted 5 days ago5d agoApply link checked 34 minutes ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 5 days ago · apply link checked 34 minutes ago
About the role
Responsibilities
- Independently validate, investigate, and resolve complex B2B tickets using server logs, monitoring tools, and Browser DevTools
- Replicate user-reported issues to isolate root causes across APIs and integration layers
- Coordinate L1 incident workflows during outages, including hosting incident calls and issuing status updates
- Monitor real-time platform alerts and triage anomalies
- Translate technical root causes into actionable updates for clients
- Guide Junior Specialists on investigation techniques and log analysis
- Route documented edge-case issues to L2/L3 engineering teams
Requirements
- 1+ years of experience in B2B Customer Support, Technical Support, or Application Support
- Hands-on experience analyzing server logs and Browser DevTools
- Practical knowledge of ticketing platforms like Jira, Zendesk, or ServiceNow
- Proven ability to coordinate critical incidents
- Flexibility to work on a 24/7 rotating schedule (nights, weekends, holidays)
- English proficiency (B1-B2 level)
- Fluency in Ukrainian or Russian
Preferred Qualifications
- Direct experience in iGaming, fintech, or payment processing
- Basic understanding of API structures and HTTP payloads
- Experience managing incident response tools like Statuspage
Benefits
- Benefits Cafeteria for sports, medical, mental health, and home office
- Paid maternity/paternity leave and monthly childcare allowance
- 20+ vacation days and unlimited sick leave
- Remote-first environment with coworking compensation
- Learning culture with internal courses and growth programs
What we look for
- 1+ years B2B technical support experience
- Experience with server logs and Browser DevTools
- Knowledge of Jira, Zendesk, or ServiceNow
- Ability to work 24/7 rotating shifts
- English B1-B2 proficiency
- Fluent Ukrainian or Russian
Technical SupportJiraZendeskSAAS
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GR8_TECH
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesMiddle L1 Technical Support SpecialistGR8_TECH · 3 free applies a month