Middle L2 Technical Support Specialist for CRM Team
GR8_TECH
WorldwideFully remoteFull TimeMid LevelInformation Technology
No salary statedPosted 5 days ago5d agoApply link checked 3 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 5 days ago · apply link checked 3 hours ago
About the role
Responsibilities
- Investigate B2B requests and non-standard incidents related to user journeys, trigger events, and promotional campaigns
- Verify user data, activity statuses, and bonus states using internal admin panels and SQL queries
- Analyze microservice logs in Kibana/OpenSearch to locate root causes of failures
- Inspect REST API endpoints and webhooks using Postman or cURL
- Troubleshoot frontend errors using Browser DevTools and verify notification delivery (Push, SMS, Email)
- Prepare detailed bug reports in Jira for L3/QA Engineering
- Maintain and update diagnostic instructions and runbooks for L1 and Junior specialists
Requirements
- 2-3+ years of experience in L2 technical support or application support using Jira/JSM
- Background in B2B MarTech, CRM platforms, E-commerce, or the iGaming industry
- Practical skills in log searching using Kibana, OpenSearch, or Sentry
- Ability to write read-only SQL queries (MySQL, PostgreSQL, or Athena)
- Understanding of REST API principles and experience with Postman or cURL
- Experience with Browser DevTools and messaging delivery channels
- Intermediate English (B1-B2) and fluent Ukrainian or Russian
Preferred Qualifications
- Familiarity with monitoring tools like Grafana
- Experience writing diagnostic guides or checklists for support teams
Benefits
- Annual budget for sports, medical, mental health, home office, and languages
- Paid maternity/paternity leave and monthly childcare allowance
- 20+ vacation days and unlimited sick leave
- Remote-first environment with coworking compensation
- Internal growth programs and learning culture
About the Company
GR8_TECH builds B2B iGaming platforms for operators, delivering full-cycle tech designed to scale, from seamless integrations to long-term operational support.
What we look for
- 2-3+ years L2 technical support experience
- Experience with Jira / JSM
- Experience in B2B MarTech, CRM, E-commerce, or iGaming
- Proficiency in Kibana, OpenSearch, or Sentry
- Basic SQL (MySQL, PostgreSQL, or Athena)
- Understanding of REST API and JSON
- Experience with Postman or cURL
- Proficiency with Browser DevTools
KibanaOpenSearchSQLPostmanRESTJiraSentry
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesSimilar jobsbased on title, category and scope
GR8_TECH
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesMiddle L2 Technical Support Specialist for CRM TeamGR8_TECH · 3 free applies a month