Officer, Specialist, Contact Centre, Technology & Operations
DBS · Dubai
On-site · DubaiFull TimeMid LevelCustomer Service
No salary statedPosted 5 hours ago5h agoApply link checked 1 hour ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 5 hours ago · apply link checked 1 hour ago
About the role
Responsibilities
- Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
- Understand customers' needs and provide appropriate solution
- Provide advisory service / insight to cope with customer needs
- Solicit customers' feedback and identify problem trends for improvement actions
- Record, track and coordinate the resolution of all customer queries/feedbacks
- Handle ad-hoc projects or customer issues analysis
Requirements
- Degree or diploma holder
- Experience in serving Trade/Cash/Corporate Banking customer preferable
- Good telephone manner with attentive listening, good communication skills
- Good communication skill : spoken and written English and Chinese
- Proficient in Microsoft Office applications
- Knowledge in Finacle system will be a plus
About the Company
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia.
What we look for
- Degree or diploma holder
- Experience in Trade/Cash/Corporate Banking
- Proficient in Microsoft Office
- Spoken and written English and Chinese
BankingCustomer ServiceMicrosoft Office
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DBSDubai
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