Officer, Specialist, Contact Centre, Technology & Operations

Responsibilities

• Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
• Understand customers' needs and provide appropriate solution
• Provide advisory service / insight to cope with customer needs
• Solicit customers' feedback and identify problem trends for improvement actions
• Record, track and coordinate the resolution of all customer queries/feedbacks
• Handle ad-hoc projects or customer issues analysis

Requirements

• Degree or diploma holder
• Experience in serving Trade/Cash/Corporate Banking customer preferable
• Good telephone manner with attentive listening, good communication skills
• Good communication skill : spoken and written English and Chinese
• Proficient in Microsoft Office applications
• Knowledge in Finacle system will be a plus

About the Company

DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia.