Operations Account Manager
GR8_TECH
WorldwideFully remoteFull TimeMid LevelSales & Business Development
No salary statedPosted 19 days ago2w agoApply link checked 3 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 19 days ago · apply link checked 3 hours ago
About the role
Responsibilities
- Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients
- Act as the primary escalation point for operational issues
- Build trust with key client stakeholders to ensure long-term retention
- Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams
- Track client SLAs and monitor key performance metrics
- Document operational processes and track product feature requests
- Spot friction in the client lifecycle and propose automation or workflow improvements
- Manage contract renewals and ensure delivery against agreed contractual terms
Requirements
- 2-3 years in account management or project delivery
- At least 1 year directly in iGaming
- Advanced English and fluency in Ukrainian or Russian
- Hands-on experience with task management tools like Jira, Confluence, and Miro
- Fundamental understanding of web services, APIs, and technical integrations
- Working proficiency with MS Excel, PowerPoint, CRM platforms, and BI reporting tools
Benefits
- Benefits Cafeteria for sports, medical, mental health, home office, and languages
- Paid maternity/paternity leave and monthly childcare allowance
- 20+ vacation days, unlimited sick leave, and emergency time off
- Remote-first culture with tech support and coworking compensation
- Team events and internal learning programs
What we look for
- 2-3 years in account management or project delivery
- At least 1 year in iGaming
- Advanced English
- Fluency in Ukrainian or Russian
- Experience with Jira, Confluence, Miro
- Understanding of web services and APIs
- Proficiency with MS Excel and CRM
iGamingAccount ManagementJiraAPI
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GR8_TECH
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