Operations and Service Officer
ADIB · Dubai
On-site · DubaiFull TimeMid LevelFinance & Banking
Posted 5 hours ago5h agoApply link checked 4 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 5 hours ago · apply link checked 4 hours ago
About the role
Responsibilities
- Dual control of branch vault and daily cash management
- Review and approve transactions, documentation and system reports
- Monitor compliance with ADIB credit and operational policies
- Set and monitor sales plans and coach sales staff
- Drive customer retention and handle complaints and service standards
- Manage queue times, SLAs and staff training needs
Requirements
- Knowledge of retail banking products, processes and policies
- 4-5 years of banking or retail sales experience
- Knowledge of Central Bank of UAE regulations
- Computer literacy and strong written and oral English communication
- Self-starter with strong time management
About the Company
- Islamic bank operating branches across the UAE.
What we look for
- Knowledge of retail banking products, processes and policies
- 4-5 years of banking or retail sales experience
- Knowledge of Central Bank of UAE regulations
- Computer literacy and strong written and oral English communication
- Self-starter with strong time management
Risk ManagementSalesLeadershipAccountingCustomer ServiceComplianceBankingRetail
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