Operations Manager
CI Azumano Travel
WorldwideFully remoteFull TimeLead, Manager, DirectorSales & Business Development
Posted 3 months ago3mo agoApply link checked 1 hour ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 1 hour ago
About the role
About the Company
CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.
Responsibilities
- Establish individual and team performance goals and develop plans for tracking achievement
- Serve as a problem-solving resource and trainer for team members
- Ensure Team Leads perform required monthly agent call monitoring
- Act as a technical subject matter expert for government department client service programs
- Coordinate weekly and monthly work schedules to ensure proper telephone coverage
- Approve time sheets for Team Leads and ensure agent time sheets are processed timely
- Provide ongoing written assessments and quarterly feedback for team members
- Deliver monthly client reports including CBA reconciliation, telephone, and refund/exchange reporting
Requirements
- High School Diploma or GED
- 5+ years of corporate or government travel consulting experience
- Strong knowledge of Worldspan and SABRE
- Excellent communication and presentation skills
Preferred Qualifications
- Experience in government travel consulting
- Proficiency in travel management technology
What we look for
- High School Diploma or GED
- 5+ years corporate or government travel consulting experience
- Knowledge of Worldspan
- Knowledge of SABRE
SabreWorldspan
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CI Azumano Travel
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