Operations Manager

About the Company

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

Responsibilities

• Establish individual and team performance goals and develop plans for tracking achievement
• Serve as a problem-solving resource and trainer for team members
• Ensure Team Leads perform required monthly agent call monitoring
• Act as a technical subject matter expert for government department client service programs
• Coordinate weekly and monthly work schedules to ensure proper telephone coverage
• Approve time sheets for Team Leads and ensure agent time sheets are processed timely
• Provide ongoing written assessments and quarterly feedback for team members
• Deliver monthly client reports including CBA reconciliation, telephone, and refund/exchange reporting

Requirements

• High School Diploma or GED
• 5+ years of corporate or government travel consulting experience
• Strong knowledge of Worldspan and SABRE
• Excellent communication and presentation skills

Preferred Qualifications

• Experience in government travel consulting
• Proficiency in travel management technology