Operations Manager, Member Services (Knowledge Management)
OneImaging
WorldwideFully remoteFull TimeMid LevelHealthcare & Telemedicine
USD 100,000–115,000 a yearPosted 2 hours ago2h agoApply link checked 1 hour ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 2 hours ago · apply link checked 1 hour ago
About the role
Responsibilities
- Own the OneImaging knowledge base as the single source of truth
- Manage knowledge content lifecycle: remediate outdated, duplicate, or conflicting content
- Establish governance for content ownership, review cycles, approvals, and retirement
- Define knowledge architecture: taxonomy, tagging, and organization
- Monitor knowledge health: accuracy, freshness, gaps, and search effectiveness
- Document the full member journey and maintain end-to-end process maps
- Translate journey pain points and knowledge gaps into Product opportunities
Requirements
- 5+ years in knowledge management, business process management, or journey mapping
- Experience owning a knowledge base end-to-end with governance practices
- Hands-on process mapping (Visio, Lucidchart, Miro) for cross-functional workflows
- Experience partnering with Product teams on requirements
- Experience with knowledge base and CRM/support platforms (Zendesk, Salesforce, Notion)
- Self-directed, able to influence without direct reports
Preferred Qualifications
- Background in radiology, medical imaging, or diagnostic services
- Familiarity with prior authorization and payer-specific protocols
- Experience structuring knowledge content for AI-enabled support tools
About the Company
OneImaging runs a concierge radiology network of over 5,000 vetted providers across 48 states, helping patients access imaging at fair prices.
What we look for
- 5+ years in knowledge management, business process management, or journey mapping
- Experience owning a knowledge base end-to-end with governance practices
- Hands-on process mapping (Visio, Lucidchart, Miro) for cross-functional workflows
- Experience partnering with Product teams on requirements
- Experience with knowledge base and CRM/support platforms (Zendesk, Salesforce, Notion)
- Self-directed, able to influence without direct reports
- Background in radiology, medical imaging, or diagnostic services
- Familiarity with prior authorization and payer-specific protocols
- Experience structuring knowledge content for AI-enabled support tools
SalesforceNotionZendeskGovernanceMiroKnowledge BaseProcess MappingVisioLucidchart
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OneImaging
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesOperations Manager, Member Services (Knowledge Management)OneImaging · free account, 30 seconds