Operations & Sales Executive

Responsibilities

• Manage day-to-day outlet operations for smooth business performance
• Drive sales of commercial coffee machines, equipment, accessories and spare parts
• Coordinate repair and preventive maintenance with the technical service team
• Supervise and support sales and maintenance teams to meet targets
• Monitor inventory levels and product and spare parts availability
• Coordinate customer orders, deliveries, installations and after-sales service
• Handle customer inquiries, complaints and service requests promptly
• Prepare quotations, invoices, sales reports and operational reports
• Work with suppliers, logistics partners and internal departments
• Analyze sales performance and implement strategies to increase revenue
• Ensure compliance with company policies, quality and health and safety standards

Requirements

• Bachelor's degree or diploma in Business Administration, Sales, Marketing or related field
• 3-5 years of sales and operations experience
• Knowledge of commercial coffee machines, equipment and spare parts preferred
• Experience coordinating machine repair, maintenance and technical service
• Strong leadership, organizational and multitasking abilities
• Strong customer service, communication, negotiation and problem-solving skills
• Proficiency in Microsoft Office and sales or inventory management systems
• Ability to work in a fast-paced environment and achieve targets

Benefits

• Competitive salary based on experience and qualifications
• Employment visa and benefits as per UAE Labour Law
• Career growth opportunities

About the Company

Al Gahwa Al Arabiya operates coffee equipment outlets, including Kafu Solution.