Operations Specialist

Responsibilities

• Manage and coordinate daily operational processes and workflows to ensure efficiency and accuracy
• Monitor operational activities, deadlines, and deliverables to ensure timely completion
• Identify process gaps, inefficiencies, and operational issues and recommend practical solutions
• Maintain accurate operational records, documentation, databases, and internal systems
• Prepare and analyze reports, spreadsheets, dashboards, and operational metrics
• Track key performance indicators and provide insights to support operational decision-making
• Coordinate with internal teams, clients, vendors, and other stakeholders to resolve operational requests and issues
• Develop, document, and maintain standard operating procedures and workflows
• Support the implementation of new processes, systems, and operational initiatives
• Monitor workflows and follow up on pending tasks to ensure completion
• Assist with resource planning, scheduling, and and coordination of operational activities
• Investigate operational discrepancies and work with relevant teams to resolve them
• Ensure information is accurately entered, updated, and maintained across business systems
• Support managers and leadership with operational projects and process improvement initiatives
• Identify opportunities to improve productivity, efficiency, accuracy, and service quality
• Ensure operational activities follow established company policies and procedures

Requirements

• Previous experience as an Operations Specialist, Operations Coordinator, Operations Analyst, or similar role
• Experience managing or supporting daily business operations and workflows
• Experience with process improvement and operational documentation
• Experience working with spreadsheets, databases, and business management systems - 
• Strong proficiency in Google Workspace or Microsoft Office
• Ability to manage multiple priorities while consistently meeting deadlines
• Strong attention to detail and ability to maintain accurate records
• Ability to communicate effectively with internal and external stakeholders
• Ability to work independently while collaborating effectively with cross-functional teams
• Reliable internet connection and a suitable setup for remote work
• Professional, organized, proactive, and results-driven approach
• English proficiency is required if the position involves working with English-speaking teams or stakeholders