Operations Supervisor

Responsibilities

• Supervise travel consultants to develop a cohesive team culture and improve KPIs
• Manage real-time service levels for phones, emails, and queues
• Act as a coach and professional development resource for technical and customer service skills
• Serve as a subject-matter expert on specific government contracts and regulations
• Monitor individual and team performance goals under the direction of the Operations Manager
• Provide direction on industry best practices and implement operational improvements
• Oversee work processes and procedures to seek efficiencies and effectiveness
• Lead error reduction efforts and review progress against goals

Requirements

• Minimum of 5 years managing global travel services
• Extensive experience with government regulations including FTR, JRT, and Fly America Act
• Proven record of meeting and exceeding SLAs related to telephone, quality, and productivity
• Experience with government travel and global travel requirements
• High school diploma or GED with equivalent experience
• Strong communication and leadership skills
• Ability to identify and correct issues proactively

Preferred Qualifications

• Bachelor's Degree

About the Company

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers, providing 24/7 support and comprehensive travel expense management.