Operations Supervisor, Government Travel

Responsibilities

• Supervise and develop assigned travel consultants with a focus on KPIs, training and coaching
• Manage real-time phones, emails and queues to meet service level requirements
• Act as subject-matter expert on government contracts, provisions and service details
• Monitor individual and team performance goals under the Operations Manager
• Provide constructive feedback on monitored calls and skill development
• Lead error reduction efforts and process improvements

Requirements

• Minimum of 5 years managing travel services, specifically global travel
• Knowledge of government travel regulations including FTR, JRT and Fly America Act
• Government travel experience including global travel
• Proven record of meeting customer expectations and SLAs
• High school diploma or GED with three to five years related experience
• Proactive approach to systems, processes and key performance indicators
• Strong communication skills

Preferred Qualifications

• Bachelor's degree

Benefits

• Medical, dental, vision, life and disability coverage
• Voluntary benefit programs and health savings and flexible spending accounts
• 401K retirement plan
• Paid leave programs for full-time employees

About the Company

CI Azumano is Seneca Holdings' full-service travel management company serving businesses, governments and personal travelers.