Partner Operations Specialist

Responsibilities

• Assess partner operational output against key metrics and conduct deep-dive investigations into performance deviations
• Build and maintain partner scorecards and reporting tools for real-time and historical visibility
• Support dispute, credit, and escalation workflows with data and documentation
• Use data analytics to identify trends and calculate financial impact of disputes and credits
• Partner with Finance, Data, Supply, and Internal Ops teams to synchronize performance benchmarks

Requirements

• 1-4 years of experience in operations, analytics, consulting, or at a startup
• Strong investigative and analytical skills with ability to dig into raw data sets
• Proficiency with Excel, SQL, or dashboard/BI tools
• Excellent attention to detail and precision in reporting
• Bachelor's degree in Business, Economics, or a related field

Preferred Qualifications

• Knowledge of industry-specific trends, problems, and regulations
• Experience with data visualization tools
• Knowledge of customer service and dispute practices in Fintech, Travel, or memberships sectors

About the Company

Super.com is a high-growth tech company dedicated to maximizing the lives of its customers and employees through innovation and impact.