Patient Engagement Specialist

Responsibilities

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Make outbound patient refill phone calls and complete the patient refill request
• Answer, resolve and triage inbound inquiries regarding prescription drug plan coverage and fulfillment
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Identify medications requiring special storage or handling such as hazardous or refrigerated medications
• Manage, organize, and update relevant data using database applications
• Actively participate in process improvement initiatives and identify operational trends

Requirements

• State registration as a pharmacy technician (required)
• National CPhT certification or equivalent (strongly preferred)
• 1-3 years of Pharmacy Technician experience and adjudicating claims
• High school diploma or GED
• Proficiency in Microsoft Office, particularly Excel and Word
• Ability to work in a distraction-free remote environment with high-speed internet
• Ability to sit at a workstation with two monitors for extended periods

Preferred Qualifications

• Experience managing refills or specialty pharmacy
• Experience working with clinical care teams
• Previous experience working in a remote capacity

About the Company

Shields Health Solutions provides specialized pharmacy services and supports health systems in patient care management.