Patient Engagement Specialist

Responsibilities

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Make outbound patient refill phone calls and complete the patient refill request
• Answer, resolve and triage inbound inquiries
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Identify medications requiring special storage and/or handling
• Manage, organize, and update relevant data using database applications
• Actively participate in process improvement initiatives

Requirements

• Active national pharmacy technician certification (PTCB or NHA/ExCPT)
• State registration as a pharmacy technician
• Fluency in Spanish and English
• 1-3 years of pharmacy technician experience adjudicating claims
• High school diploma or GED
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams)

Preferred Qualifications

• Experience managing refills in a specialty pharmacy
• Experience working with clinical care teams
• Previous remote work experience

About the Company

Shields Health Solutions is a leader in specialty pharmacy services, dedicated to providing high-quality patient engagement and clinical support.