Patient Operations Manager

Responsibilities

• Provide oversight to contracted patient support agents against performance metrics and accuracy
• Develop and maintain SOPs and work instructions for patient and reimbursement support programs
• Liaise with case management and payer access teams on complex reimbursement issues
• Interface with community accounts affiliated with GPOs to support patient access
• Oversee training for contracted patient services agents and routine audits of assistance applications
• Anticipate and resolve patient and provider program issues and vendor escalations
• Provide reimbursement expertise to field sales, marketing, medical affairs, and finance

Requirements

• 8+ years related experience with a bachelor's degree (or equivalent)
• Patient services case management and reimbursement experience at a biotech, pharma or hospital
• Understanding of healthcare and payer landscape, including inpatient reimbursement
• Knowledge of HIPAA and HITECH patient information regulations
• Excellent oral and written communication skills

Preferred Qualifications

• Oncology patient services experience
• Familiarity with CPT/HCPCS and ICD-10 codes and hospital claims forms
• Experience with complex IT systems or portals in a regulated, SOP-driven environment

About the Company

• Iovance Biotherapeutics is a leader in tumor infiltrating lymphocyte (TIL) cell therapies for solid tumors, with FDA-approved AMTAGVI.