Patient Success Advocate

Responsibilities

• Provide professional assistance via phone, email, and chat to address inquiries and troubleshoot technical issues
• Educate customers on Cadence technology products and medical device usage
• Conduct follow-up communications to ensure issue resolution and gather feedback
• Escalate complex patient concerns to appropriate care delivery teams
• Execute patient engagement and retention initiatives
• Draft patient communications and summarize interactions using AI-assisted tools
• Document patient interactions accurately within applicable systems

Requirements

• Multi-channel help desk experience (voice, email, SMS)
• Experience in a customer-facing healthcare field (advocacy, health system, or insurance)
• Experience working with Medicare patients
• Experience in a metrics-driven environment
• Proven ability to problem solve and troubleshoot
• Experience working in a remote environment with stable high-speed internet
• Fluency with AI productivity tools like Gemini or Notion AI

Preferred Qualifications

• Experience with Zendesk
• Remote patient monitoring support experience

Benefits

• Competitive pay and equity
• Fully remote work environment
• Comprehensive medical, dental, and vision coverage
• Paid time off
• 401k plan with matching
• Paid parental leave
• Home office stipend

About the Company

Cadence is a clinical AI company automating the treatment of chronic disease through remote monitoring and clinical intelligence.