Pessoa Technical Customer Success Sênior (StackSpot)

Responsibilities

• Conduct technical onboardings and StackSpot setups, ensuring environments are configured and ready for use
• Perform technical discovery with clients to identify development cycle pain points and prioritize use cases
• Plan and deliver dynamic technical training and workshops
• Demonstrate use cases that materialize the potential value generated by the platform
• Support adoption expansion through technical presentations and demonstrations
• Reduce time-to-value (TTV) by accelerating the technical "Aha Moment"
• Act as a bridge between client, product, and engineering, translating technical feedback into prioritizable improvements
• Create and evolve technical playbooks for setup, troubleshooting, and best practices
• Maintain and expand the technical knowledge base, including manuals, FAQs, tutorials, and videos

Requirements

• Practical experience in technical setup of enterprise platforms and automation of integrations
• Practical experience with Generative AI tools and agents applied to software development
• Ability to analyze logs, instrument metrics, and interpret usage data
• Experience in facilitating technical training and workshops with diverse audiences
• Experience in technical demonstrations and executive presentations
• Previous experience as Technical CS, FDE, Sales Engineer, Implementation Specialist, or Solution Architect in advanced technology B2B SaaS
• Desirable: knowledge of DevOps, CI/CD, and software engineering platforms, including validation, automation, delivery, observability, and governance

Benefits

• Remote work by default with flexible hours
• Education allowance
• Health and dental insurance
• Telemedicine available 24/7
• Online therapy
• Wellhub access
• Extended maternity and paternity leave
• Meal and food vouchers
• Life insurance
• Home office allowance
• Daycare allowance
• Phone plan allowance
• Profit sharing (PLR)