Player Support Representative

Responsibilities

• Handle player inquiries across channels including email, in-game ticketing, live chat, and social media
• Maintain and update the player-facing knowledge base and FAQ
• Collaborate with QA, dev, and community teams to surface recurring issues and player sentiment
• Monitor support metrics such as response time, resolution rate, and CSAT to hit SLA targets
• Identify patterns in player feedback and contribute to product improvement proposals

Requirements

• Native-level Chinese and exceptional English writing and communication skills
• A strong interest in gaming, particularly mobile gaming
• Experience in player support and familiarity with CS tools (Zendesk, AiHelp, WeChat, etc.)
• Ability to empathize with frustrated players while staying solution-oriented

Preferred Qualifications

• Experience moderating or managing online communities (Discord, QQ, Douyin, forums, etc.)
• Prior experience with social media management or organizing community events

Benefits

• Work from anywhere in the world with flexible hours
• Unlimited paid time off
• Allowance to purchase your own device or equipment
• Annual bonus program

About the Company

Yodo1 helps indie studios and solo developers scale mobile games and unlock rapidly-growing markets, having helped over 6,000 developers engage more than 3.5 billion players.