Premium Guest Recovery Controller- UAE Nationals Only
Etihad Airways · Abu Dhabi
On-site · Abu DhabiFull TimeSeniorCustomer Service
No salary statedPosted 8 hours ago8h agoApply link checked 28 minutes ago
Why we think you can apply
- Employer country
- United Arab Emirates · Abu Dhabi
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Abu Dhabi · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 8 hours ago · apply link checked 28 minutes ago
About the role
Responsibilities
- Initiate direct outbound calls to disrupted premium guests, offering personalized care and bespoke recovery packages
- Maintain continuous oversight of the global network to execute end-to-end recovery strategies
- Deliver rapid, high-touch re-accommodation options for premium passengers
- Provide live support for complex ticketing issues, equipment swaps, and involuntary reissues
- Authorize and execute premium recovery packages and airport arrangements
- Coordinate with in-flight crews, Maintenance Control, and Medical Teams to safeguard premium connections
- Log operational service failures and generate premium displacement/downgrade metrics
Requirements
- Minimum 5 years in airline operations or customer service
- At least 3 years in Operations Control, Hub, or Reservation environments
- UAE Nationals Only
About the Company
Etihad Airways is the UAE's national airline, connecting people across continents and cultures from its hub in Abu Dhabi, driving its "Journey 2030" ambition to expand its network and grow its people.
What we look for
- Minimum 5 years in airline operations or customer service
- At least 3 years in Operations Control, Hub, or Reservation environments
- UAE Nationals Only
Operations
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Etihad AirwaysAbu Dhabi
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesPremium Guest Recovery Controller- UAE Nationals OnlyEtihad Airways · 3 free applies a month